All our customers receive a 2-year warranty on most of our products from delivery. Due to the battery technologies, the warranty period for most batteries is 1 year from delivery. Longer warranty periods are possible, however. All products are a “bring-in” guarantee. You send us defective devices; we repair them and then return the devices to you. If you have any questions, we are available to you by phone or e-mail during our office hours and will process your request as soon as possible.

With our first-level support, you can reach our employees in four languages, 24/7, 365 days a year. The first questions will be answered directly on the phone, if possible. For this purpose, an extensive knowledge base is available to our employees. If a direct solution is not possible, our technicians from basic support or second-level support will be contacted, who can then address the problem directly with all the information to hand from the first call. The cases are handled in an automated numbered ticketing system. Once a month, you will receive an evaluation of the cases of first-level support.

Second-level support will take care of your request during our office hours. Tier 2 support have deep knowledge of our products and can connect directly to systems in use via remote maintenance if required. We distinguish between different levels of escalation.

Third-level support will take care of your needs on site. Spare parts and replacement equipment will be brought to site, so that an exchange can be made. A distinction is made between different reaction times.